Privacy Policy, Terms, and Disclaimers

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. This notice explains the information practices that apply to the luma rejuvenation website and the choices you can make about the way your information is collected and used.

This notice covers the website only. Patient health information collected during in-clinic visits is governed separately under Alberta's Health Information Act and the clinic's patient privacy practices, which our team can review with you in person.

The Information We Collect

This notice applies to information collected or submitted on the luma rejuvenation website. The types of personal information you may provide through the website are:

• Name
• Email address
• Phone number
• Other information you choose to submit through the website

Bookings are completed on a third-party platform operated by Jane Software Inc. Any information you submit during the booking flow is governed by Jane's privacy policy, not this notice.

Cookies, Analytics, and Similar Technologies

The website uses a small amount of essential browser storage to work properly — for example, to remember your cookie choice, keep your shopping bag between visits, and remember whether you closed the announcement bar. This storage is necessary to provide the website and is not used to track you across other websites.

We use Fathom Analytics to count visits in aggregate. Fathom does not use cookies and does not collect personal information, so it cannot identify individual visitors.

With your consent, we also use Microsoft Clarity, which sets cookies to help us understand how visitors use the website — for example, which pages are viewed and how visitors move through them — so we can improve the site. Information collected by Clarity is processed by Microsoft on our behalf. Clarity does not run unless you choose "Allow analytics cookies" in the cookie banner.

You can change your choice at any time by selecting "Cookie preferences" in the website footer, and you can also remove or block cookies through your browser settings. Declining analytics cookies does not affect your ability to use the website.

The Way We Use Information

We use the information you provide to respond to your request — for example, to follow up on a newsletter signup or a phone inquiry. We do not share this information with outside parties except to the extent necessary to complete your request.

Newsletter signup details and the associated consent record are stored in our website systems and sent to MailerLite, our email marketing service provider, so it can manage subscription confirmation, delivery, and unsubscribe requests on our behalf.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website. For example, we may track that a number of visitors viewed a particular page, but we do not disclose anything that could be used to identify those individuals.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of children is especially important. The luma rejuvenation website is not directed at children, and we do not knowingly collect or maintain information from children through the website.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (403) 214-0074 or contact us through the clinic.

Terms

Website Usage Terms and Conditions Policy

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern luma rejuvenation's relationship with you in relation to this website.

The term "luma rejuvenation" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website or websites. We have no responsibility for the content of linked websites.
• You may not create a link to this website from another website or document without luma rejuvenation's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Disclaimer

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by luma rejuvenation and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of luma rejuvenation. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, luma rejuvenation takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.